Last updated: 20 July 2026
Worldwide delivery
We offer worldwide shipping to the destinations available during checkout. Our estimated delivery time is 4–12 business days from order confirmation.
Business days exclude Saturdays, Sundays and public holidays. Delivery dates are estimates rather than guarantees. Remote destinations, customs checks, peak shopping periods, severe weather, carrier disruption and other circumstances outside our reasonable control can occasionally cause delays.
Order processing and tracking
After your order is placed, you will receive an order confirmation at the email address supplied during checkout. When tracking becomes available, it will be added to your order and sent to you by email. Tracking information can sometimes take several days to begin showing carrier scans.
Shipping destinations
Although we describe our service as worldwide, an order can only be accepted where a supported delivery option is presented at checkout. Carrier restrictions, sanctions, local import rules or service availability may prevent delivery to certain addresses or regions.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs charges imposed by the destination country. Unless they are collected during checkout or applicable law requires otherwise, these charges are the customer's responsibility. Customs processing may extend the estimated delivery time.
Address accuracy
Please check the delivery address carefully before placing your order. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed once fulfilment has started. Additional delivery costs caused by an incorrect or incomplete address may be charged where permitted by law.
Delayed, lost or delivered-but-missing orders
If your order has not arrived after 12 business days, review the tracking information and check with household members, neighbours or the local carrier before contacting us. Email admin@powpawtoy.com with your order number and we will investigate. If an order is confirmed lost in transit, we will arrange a replacement or refund as appropriate.
Damaged deliveries
If the package or product arrives damaged, keep the packaging and contact us promptly with your order number and clear photographs. Please see our Returns and Refunds Policy for available remedies.
Contact
For shipping questions, email admin@powpawtoy.com.